Change Is Coming To Valley County Transit

Valley County Transit has signed a contract for new dispatch software that will be in place the end of November. This will be a change for all passengers as well as the staff and drivers of Valley County Transit.

In preparation for this change and to make this new system work the best for everyone:

You must make a reservation for every single ride needed;

You will no longer be able to just “hop on” the bus without a reservation;

You must provide the total number of passengers you are calling for and have the destination name/address;

You must call for a return trip. Drivers will not be able to call this in for you nor be able to wait for you.

You will not be able to change your destination once you are on board.

Sometime in the future passengers will be able to make reservations over an app that you can download to your phone. You will still be able to make your reservations directly by a phone call with our dispatcher.

We know change can be difficult, but this will actually be a positive change for everyone by giving you more exact times for arrivals and pickups, getting you to your appointments on time and eventually allowing you to schedule your rides via a phone app. Think Uber!

In order to get people familiar with these changes, we will begin enforcing them effective Wednesday, Nov. 1.